Returns Management Service

Returns happen—even in the best-run stores. What matters is how you handle them. Our Returns Management Service takes the stress off your plate by managing the full return process with professionalism and speed.

🔧 Here’s what we handle for you:

• 📬 Customer communication—we respond to return requests politely and clearly

• 🧾 Processing refunds or replacements based on your policies

• 🛠️ Liaising with suppliers when needed (e.g., AliExpress, private vendors)

• 🧑‍⚖️ Resolution Offering and Outcome Reporting – according to your instructions

• 📊 Regular updates so you always know what’s been handled

We focus on fast, friendly communication to protect your store’s rating—and keep your customers coming back.

📦 Whether you’re dealing with 1 return a week or 10 a day, we’ll make sure it’s all handled the right way, every time.